Returns & Exchanges
At Hockey Direct, we want you to be fully satisfied with your gear; if your purchase isn't a perfect fit, you can return or exchange unused items within 30 days of delivery. All returned products must be in their original packaging with tags attached to qualify for a full refund.
Initiate Your Return
Log in to your account or use our guest portal to select the items you wish to return and print your prepaid shipping label.
Pack Your Gear
Place the items securely in their original packaging, ensuring all protective wraps on sticks or pads are intact to prevent damage during transit.
Ship It Back
Drop off your package at any authorized courier location; be sure to keep your tracking receipt for proof of postage.
Refund Processing
Once our warehouse team inspects the equipment, we will issue your refund or dispatch your exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing